Frequently Asked Questions

What is GlucoLab?

Is GlucoLab free?

Do I need a credit card to sign up?

What pumps and CGMs does GlucoLab support?

What is a care partner?

My child is too young to have an email address. How do they sign up?

How do I invite a care partner?

What's the difference between Full Access and Read Only?

Can one care partner manage multiple T1D members?

If a member has an AI subscription, do care partners need their own?

Is my data secure?

Do you sell my data?

Can I export my data?

Can I delete my account and data?

How do I get my pump data into GlucoLab?

How does automatic bolus matching work?

How often should I upload my pump data?

Can I add a photo to a meal log?

What is a 'meal window'?

What does GlucoLab AI actually do?

What AI model does GlucoLab use?

Is the AI giving me medical advice?

What are the pricing tiers?

Do all tiers include the same AI features?